We accept returns upto 14 days from the day you receive your item. Return costs are at your own expense and it is your responsibility to ensure a tracked and recorded service is used. We are unable to refund any lost, missing, or damaged parcels. We will not accept carriage due or payment on delivery. We aim to process refunds and exchanges on any unused and unworn items within 14 days. Items returned must be in the original condition as delivered with the ana-giulia swing tag firmly attached.